FAQ
Equipments
Q. How are the apartments equipped?
A. Each apartment is furnished and equipped, including the kitchen. It is provided the necessary linen sheets for the bathroom, the kitchen and the bedroom.
Please read our quality plan that we are committed to respect in all our apartments.
Q. The apartments are equipped with Internet connection?
A. Yes, all our apartments are equipped with free Wifi via fixed line or wi-fi.
Q. The apartments have a telephone?
A. No
Q. We need to bring towels and sheets?
A. No, you will find in our apartments all the necessary linen sheets for your stay.
Q. There is a change of linen during our stay?
A. The change of linen is an extra service and must be requested.
Please take note that all the apartments are equipped with a washing machine.
Q. The sheets should be washed before departure?
A. No.
Q. There are products for personal hygiene in the bathroom?
A. We do not provide any products for personal hygiene.
Q. There are cleaning products?
A. All apartments are equipped with the necessary products to keep the apartment in the original state of cleanliness.
Q. Breakfast is included?
A. It is not normally included. But in our extra services you will find the option that will allow you to choose and find every morning your favourite breakfast.
Rules
Q. Can I smoke inside the apartment?
A. In respect of the future guests and the environment, all our apartments are non-smoking.
Q. Pets are accepted?
A. You can stay with your pets only in some of our apartments. Please feel free to contact us directly for verifying this possibility in the choosen apartment.
Q. Can I cook in the apartment?
A. Sure. All our apartments are equipped with a complete kitchen to offer you the pleasure of cooking.
Q. Can we invite friends to sleep?
A. The apartment can accommodate a maximum number of people. The capacity of the apartment will be shown at the time of booking.
If you have booked for a number of people below the capacity of the apartment you have the ability to host up to the maximum capacity indicated.
If violations are found to this rule, Milano Rent Home reserves the right to terminate the rent, retaining the remaining part of the rent fee.
Q. What we do in case of problems inside the apartment?
A. Please contact our services without hesitation. We will intervene ASAP.
Booking
Q. What is the minimum number of nights I can book?
A. We accept a minimum stay of three days.
Q. When we get there?
A. Our services are active 365 days a year. Our offices are open, during working days, from 9:00 to 19:00. Arrivals and departures outside office hours and in bank holidays should be reported and agreed. For more information, see our general rental conditions.
Q. How to recover the keys?
A. A delegate of Milano Rent Home will be waiting you in front of the building where there is the apartment. You must inform us in advance the exact time of your arrival. Upon confirmation of your reservation, you will receive the telephone numbers of the delegate.
Q. I can see the apartment before booking?
A. The site provides photographs of each apartment, however, for stays longer than one month, our staff is available to show you the desired apartments.
Q. Once in place, we can extend our stay?
A. If the status of the reservations in the choosen apartment allows this, you could have this possibility. Anyway, we suggest you to plan exactly your stay ahead.
Payments
Q. Can I pay the balance of the place and with a credit card?
A. The balance of your stay must be paid only in euro and by bank transfer before your arrival.
Q. When the deposit is refunded?
A. Upon return of keys, a check will be carried out of the apartment by our staff, and if any damage is found, the deposit will be credited to your bank account 15 working days after your departure. In the event of damage, the cost of repairs will be directly debited from the deposit and the balance, if remaining, will be returned. The time of return will depend on the extent of damage.
Q. For which reasons the deposit may be withheld?
A. In general if there have been any actions that enable you to return the apartment in its original state:
- Broken dishes
- TV or Hifi damaged
- Furniture damaged
- Walls or wallpapers soiled or damaged
- Paintings and decorative items damaged or missing
- Flood or fire
- Sofas, armchairs, chairs stained or broken
Q. May I cancel my reservation?
A. If the cancellation is made 48 hours before entering the apartment (by written notice) and the entire amount had already been settled, it will be returned the total of that amount. After this period the cancellation will result in the loss of the amount paid. The Booking fee is still lost in all cases of cancellation.
Q. Are there a fee for the ‘Imposta di Registro’?
A. You will be charged of the 50% for the ‘Imposta di Registro’ (stamp duty), about 1% of the total rent cost, and € 16 for the stamps, as requested by law.