General Conditions of Contract

1. Introduction

The general terms and conditions reported below regulate the terms and conditions applicable under the Law Decree 206/2005 art.50 and ff to the contract between the customer and Milano Rent Home S.r.l.s. (the Company), based in Milan, Buenos Aires, 20 – 20124 Milano – P.Iva: 08422070964 – for the rent , for a limited and temporary time period, of the apartment, selected by the customer, listed on the web site

2. Subject

The subject of this contract is the temporary use or enjoyment of an estate, together with the provision of additional services by Milano Rent Home S.r.l.s.

3. Booking and signature of the contract

3.1. Choosing of the apartment. The customer may request information about the availability of the selected apartment by filling and sending the appropriate form (hereinafter the “Booking Request”) available on the website under the section “How to book”.

3.2. Booking of the apartment. In the case of correspondence between the customer’ request and the offer of the Company, the latter will send to the customer a booking form (below the “booking confirmation”) with the contract proposal, complete of the apartment description, the address, the rent period, the amount of the rent, the reservation fee, the deposit amount and any additional costs, and the number of occupants.

For acceptance, the customer must fill the form with the missing data, sign and send to the Company such confirmation within 24 hours of receipt. If the booking confirmation is not sent to the Company within the specified time, it will be considered null and void.

3.3. Conclusion of the contract. The agreement is considered valid after the receipt by the company of the undersigned booking confirmation in accordance with the provisions of the above art. 3.2, and the payment of the booking fee.

4. Price and payment

4.1. The price quoted in the booking confirmation is the price for the entire rent period. It is understood that, unless otherwise provided in the booking confirmation, the price will be considered inclusive of initial and final cleaning, electricity and gas, heating and water.

In the case of rent more than one month, the cost of electricity and gas would be specifically defined in the booking confirmation.

The booking fee is an advance of the total price agreed for the requested rent and must be paid at time of booking, by bank transfer or credit card.

The final balance represents the difference between the above two and must be paid within 7 days before the rental period.

For those who decide to make the payment by an italian bank cheque, it is required to directly deposit it in our offices, with at least two working days prior to the date of check-in, complete of a valid identity document (or a copy) and a fixed telephone number. Each check, before being accepted, will be authorized by Centax, a warranty checks company.The Costs relate to our optional services, such as, for example, weekly cleaning. These services will be invoiced with VAT 21%.(or the value requested by the law in charge).

4.2. The customer will pay the price of the apartment under the terms and conditions stipulated in the booking confirmation. In the case of contracts with a duration exceeding one month, the rent must be paid in advance within 7 days of the month following the rental.

4.3. In case of late payment the Company may handle the process of retrieving credit to an external company or a lawyer up to the injunction issued by a Judge. The reimbursement of procedural and legal costs will be borne by the customer.

5. Security deposit

The customer shall pay a deposit for the apartment in the terms and conditions set forth in the booking confirmation .

The deposit required depends on the duration of the lease:

Less than 15 days: € 300

More than 15 days: € 1,000

There are exceptions for flats of particular value and / or for the presence of pets.

This deposit will be fully returned to the customer by the Company within 5 days of the termination of the contract.

It is understood that in case of assessment of damage caused by the customer to the Property, the Company shall have the right to retain the above deposit to the extent of damage detected, except, in any case, his right to compensation for any additional damages .

6. Duration, termination and cancellation of the Monthly Contract

6.1. The contract will be indicated in the booking confirmation . In the case of rent longer than a month, the customer will have the option to choose a “FLEXI” contract, that include a monthly renewal. This is a tacit renewal for a maximum of 12 months, unless written notice of cancellation at least 21 days before or unless cancellation by the company in the same terms. In case of late withdrawals, the customer will still be required to pay 21 days from the effective date of termination.

6.2. In the case of renewable contracts every month, the customer will have the right to terminate the Contract by written communication that need to be sent to the Company by fax, letter with advice of delivery or e-mail within the time limits provided in Section 6.1. The withdrawal will be effective from the date of receipt by the Company of such notice of withdrawal.

6.3. In case of cancellation of the reservation before the check-in, the Company shall have the right to withhold the amount paid for the reservation fee. if the cancellation of the reservation will be given with a notice of less than 48 h before arrival, the Company shall have the right to withhold as a penalty the 70% of the total amount of the rental price.

7. Replacement of apartment

The Company reserves the right to replace the chosen apartment with another apartment of equal or higher quality where, due to force majeure or for any other reason beyond its control, the Company is unable to ensure the enjoyment of the apartment initially choosen by the customer. If the customer has a reasonable and substantiated cause for refusing the property offered in place of, the Company shall reimburse the latter for the sums paid to it. No further amounts will be due by the Company to the customer for any reason.

8. Arrival and departure

8.1. The keys will be delivered locally to the customer by the Company at the place and time previously agreed. The check-in is carried out between 15:00 and 19:00, while the check-out is available from 9:00 to 11:00. It is possible to check-in before 15.00 only in apartments where there is not a check-out during the morning and prior consent of the Company.

8.2. Upon delivery of the keys to the property, the Company will deliver to the customer a module containing a brief description of the condition of the Property, its appurtenances, outbuildings and items contained therein at that date. The customer agrees to sign the form. In each case the customer maintains his right to write in the module any additional comments.

9. Obligations of the customer

9.1. The customer agrees not to lodge in a number of people than those indicated in the booking confirmation . The fulfillment of this obligation shall entail, in favor of the Company, a penalty equal to 30% of the total price for each person in excess of the Property under. Upon checking in, or in advance by fax or e-mail, the customer must show a valid identification document (or copy of) for each adult who will use the property.

9.2. The customer expressly declares that every person that will use the apartment will be legally present on Italian territory because they are Italian citizens or, in case of foreign nationality, in accordance with the rules of italian immigration (visa or residence permit) assuming the direct responsibility for any necessary documentation for the eventual regularization.

9.3. The customer agrees to use the property with care, keep it clean and refrain from any action which might cause damage to the Property and / or its appurtenances and / or its associated structures and / or contents of the property. The customer undertakes to check the status of the plants if they were included in any home or balconies / terraces, as it strives to keep clean the terrace gutters in order to allow a correct drainage.

9.4. The customer also agrees to use the property so as not to disturb nearby residents of the Property itself. It ‘s forbidden to use the Property for illegal acts or prostitution.

9.5. The customer also agrees to return the keys of as agreed with the Company.

9.6. The customer agrees, finally, not to reproduce and / or give to third parties the keys of the Property and / or disclose to third parties any access codes for the. The loss / breakage of keys and / or locks will entail compensation for the cost of new locks and of 5 sets of keys.

9.7. The customer agrees to observe, throughout the period of rent provided in the booking confirmation, the ordinary precautions and safety measures to prevent the entry of outsiders in the Property. It is understood that in case of failure to comply with this requirement, the customer will be responsible for any damage caused to the Property and / or the contents of the Property itself.

10. Right of access to the apartment

The responsible of the Company and / or a third parties authorized by the Company, identifiable upon request by the customer, shall have access to the apartment in order to carry out any repairs and / or maintenance required. Except in cases of emergency, the customer will be informed in advance. The customer undertakes to authorize visits to the apartment, to the maximum of 4 hours a week, if the apartment was sold by the owner.

11. Pets

Unless expressly authorized in writing by the Company, the customer shall not have pets of any kind in the apartments.

12. Suspension of utilities

The Company shall not be liable to the customer for any suspensions and / or interruptions of electricity supplies and / or gas and / or water and / or internet service.

1 3. Express termination clause

13.1. The Company shall have the right to terminate the Contract by written notice to the customer by fax in the following cases:

in case of nonpayment by the customer, in the amount, as appropriate, to a percentage (payment) or the entirety of the price for the Property, within the time and manner provided in the Confirmation of reservation


in case of nonpayment by the customer, the balance of the price for the Property under the terms and conditions set forth in the booking confirmation


in case of nonpayment by the customer, the deposit indicated in the booking confirmation in the terms and conditions provided therein,


in case of conduct contrary to good management of the property (see art. 9).

13.2. In the case referred to in subparagraphs b) and c), the Company shall have the right to withhold as a penalty, the share (deposit) in the relative price previously paid by the customer as provided in the booking confirmation.

14. Limitation of Liability

It is understood that, to the extent permitted by law, the amount of any damages payable by the Company to the customer in connection with the Agreement will not exceed the amount actually paid by the customer to the Company in connection with this Agreement.

15. Thefts

The Company is not responsible for any theft, burglary or tampering with or without, to the detriment of the customer.

16. Personal Details

The customer authorizes the Company to disclose your personal information in connection with matters relating to the tenancy (Law Decree 196/2003 and following modifications).

17. Governing Law and Jurisdiction

Any contractual relationship between the Company and the customer shall be governed in accordance with the italian law. For any dispute that may arise between the parties may be responsible, exclusively, the Court of Milan.